POLICIES & FAQ

We are committed to make your shopping experience easy and enjoyable.  

If you have any additional questions feel free to contact us at info@rozenthal.lv.

 

SECURED PAYMENT

We accept payment through PayPal, Visa and Mastercard.

 

MANUFACTURING TIME & SHIPPING

Each piece found in e-shop is ready to order. Please allow up to 5 business days to ship after order is placed.

Message will be sent to your e-mail with parcel tracking number when your order will be shipped.

For special requests feel free to contact us at info@rozenthal.lv.

 

We ship worldwide and all items are shipped via Standard Priority mail service with tracking number.

Expected delivery times - Europe: 7-10 business days / International: 14-20 business days.
Express DHL delivery - 1-4 Business days (Europe) / International: 3-6 Business days

Please note that there can be delays in shipment because of COVID-19.

International buyers are responsible for any customs fees, taxes etc.

 

PACKAGING

Jewelry is packaged in our brand gift box and shipped in a bubble mailer.

 

RETURNS  

If you are not satisfied with your order, purchased on www.rozenthal.eu, you can return necklaces within 14 days of receipt. Please send a brief e-mail to info@rozenthal.lv and include your name, the item, and invoice number before sending the order. We will send you the instructions for returning your item.

For hygiene reasons, earrings cannot be returned or exchanged unless faulty. 


Porcelain is a fragile material and can break if not handled with care. Please be careful not to drop your jewelry! We do not take responsibility for jewelry that is broken by the wearer.

We will refund you as soon as we have received the jewelry. We do not offer free returns unless the item is faulty.

Please note that all orders have to be sent back in their original condition. We recommend shipping items with a trackable carrier as we cannot be held responsible for packages lost in transit. After 14 days of receipt, all sales are considered final.